Last Updated:1 September 2024
At Jom Streetz, we strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help. Please read our refund policy carefully to understand your rights and obligations.
1. Returns
a. Eligibility for Returns:
- Products must be returned within 7 days of the delivery date.
- Items must be unused, unopened, and in the same condition that you received them. They must also be in the original packaging.
- Certain items, such as perishable goods (e.g., skincare products) or intimate items, may not be eligible for return due to hygiene reasons. Please check product descriptions for details.
b. Return Process:
- To initiate a return, please contact our customer service team at customerservice@jomstreetz.com with your order number and reason for the return.
- Once your return is approved, we will provide you with a return shipping address and instructions.
- You are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect.
2. Refunds
a. Refund Eligibility:
- Refunds are only available for items returned in accordance with our return policy.
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
b. Processing Refunds:
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
- The time it takes for the refund to appear in your account may vary depending on your payment provider.
c. Partial Refunds:
- In some cases, only partial refunds may be granted (e.g., for items not in their original condition, damaged, or missing parts for reasons not due to our error).
3. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at customerservice@jomstreetz.com.
4. Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Sale items (if applicable)
- Perishable or intimate products that cannot be returned for hygiene reasons
5. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account or payment method again.
- Contact your credit card company or bank; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at customerservice@jomstreetz.com.
6. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the product was defective, damaged, or incorrect.
7. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Jom Streetz
Note: This is a general template and should be customized to reflect the specific practices and legal requirements of Jom Streetz. It’s advisable to consult with a legal professional to ensure compliance with Malaysian laws and regulations.